I'm Not a Robot:
IT Support & Managed IT Services in Phoenix, AZ
What does IT support in Phoenix from AIM include?
AIM IT Services' Phoenix IT support covers help desk support, managed IT services, 24/7 monitoring, cybersecurity, Microsoft 365, and co-managed IT from a local Phoenix team that has served the area since 1993. Our average response time is 15 minutes or less, and when something breaks, we own it until it's fixed.
Managed IT Services in Phoenix for Businesses of All Sizes
AIM is a managed service provider Phoenix businesses have relied on since 1993. We provide managed IT services, co-managed IT, and cybersecurity for companies of every size, from owner-run offices to multi-location teams with their own IT staff.
Phoenix companies need their everyday IT covered, plus help with the specialized work that usually means calling another vendor. It's the kind of managed IT services Phoenix businesses can hand off and stop thinking about.
Managed IT Services & Help Desk
Help desk support for your staff, patching, device management, and 24/7 monitoring. Our 24/7 monitoring system catches 99% of issues before you even notice them.
Cybersecurity Services
Cybersecurity services for Phoenix businesses, backed by 24/7 threat monitoring and a security toolset that includes Huntress managed detection and response and IronScales email security. We identify and neutralize 99% of potential threats before they reach your business.
Microsoft 365 & Cloud Support
Microsoft 365 support for Phoenix teams covers licensing, user setup, Teams and SharePoint, security settings, and the everyday questions your staff bring to the help desk, plus cloud hosting for systems that belong off-site.
Custom Software Development
Custom software development in Phoenix from the same team that runs your IT. When an off-the-shelf product doesn't fit how your business works, we build internal tools, integrations, and client-facing applications, then support them after launch.
VoIP & Business Phone Systems
VoIP phone systems for business in Phoenix, set up and supported by the same team that manages your network. When the phones or the internet act up, there's one number to call.
Why Phoenix Businesses Choose AIM
Local IT support from a Phoenix company since 1993
AIM was founded in Phoenix in 1993 and is still headquartered here, with a second office in Deer Valley. We support hundreds of clients and hold 97% client retention. For Phoenix companies without an IT department, we act as the IT department. For companies that already have IT staff, we add the tools, monitoring, and extra technicians they need through co-managed IT.
Phoenix Headquarters Since 1993
97% Client Retention
Huntress & IronScales Security
Managed or Co-managed IT
What Phoenix Businesses Look for in Local IT Support
The basics that matter when you're choosing business IT support in Phoenix, AZ
Fast, Local Response
Most issues are solved remotely by the same Phoenix team that already knows your setup, and on-site visits from our Phoenix technicians are available when they can't be.
A Consistent Technical Team
You work with the same team that knows your systems, vendors, and people. When the internet provider, the printer company, and the software vendor all point at each other, we sort it out and see it through.
Predictable Monthly Costs
Standard support is a predictable monthly rate based on your users, devices, and locations. Anything outside scope is quoted before it's billed, so you know what it costs before we start.
Emergency IT Support
When something breaks, emergency IT support in Phoenix comes from the same team that already knows your systems, so nobody starts from scratch. Our 24/7 monitoring also flags server and network problems as they happen.
Backup for Your IT Staff
Need IT technician staffing in Phoenix while your in-house IT person is out, overloaded, or buried in a project? Our co-managed IT services in Phoenix fill the gap without adding a hire.
IT Consulting in Phoenix
New offices, hiring plans, security requirements, and software changes go better with a plan. Our IT consulting in Phoenix ties each decision to what the business is trying to do.
Local IT Support in Phoenix
Local IT support means a team that knows the Valley. Monsoon storms knock out power and internet, summer heat is hard on server closets, and plenty of Phoenix companies have staff spread across more than one location. We plan for it with 24/7 monitoring on your servers and network, plus hourly backups so a bad day doesn't turn into lost data.
Many Phoenix businesses come to us because they want local IT services from a team based in the same city. AIM's Phoenix team handles help desk support, 24/7 monitoring, cybersecurity, projects, and on-site visits when an issue can't be solved remotely.
Phoenix is our home base, and we also support businesses across the metro, with dedicated pages for Tempe IT services, IT services in Scottsdale, IT support in Mesa, and IT support in Deer Valley.
24/7 Network Monitoring
Phoenix & Deer Valley Offices
Hourly Backups
Multi-Location Support
A Recent Phoenix Case, and How Onboarding Works
Client names stay private, but the work is real. Here's one recent Phoenix job and what the first weeks look like when a business moves its IT to AIM.
Case study: finding the email behind a compromised account
When a staff account at a Phoenix organization signed in from across the country, our security toolset, which includes Huntress managed detection and response, flagged it and isolated the account. We reset the password, ended every session, and got on the phone with the user to set up multi-factor authentication on her new phone and get her back into her apps.
Then we asked what had come in that day. A vendor email with a malicious link was the likely source, so we reported it as phishing. Resetting a password closes the door once. Finding how someone got in is what helps keep it closed.
What Switching to AIM Looks Like
Our Phoenix team runs onboarding in five phases, and each one has a clear finish line.
- Setup before day one. We build your company's place in our ticketing, documentation, monitoring, and security systems, so the technician who arrives has somewhere to record what they find.
- Backups. We set up hourly backups and count them done only after the first full backup completes and is checked.
- Documentation handoff. We collect what your previous provider and staff have, then confirm each login and system ourselves, and write down what nobody could tell us.
- First day on site. We remove the old provider's software, install our monitoring and security on each computer, and match the machines we find against your user list.
- The weeks after. We close out the previous provider's access, send your staff a welcome email that explains how to reach support, and review your Microsoft 365 and email security settings.
What we'll need from you: Someone with Global Admin rights to your Microsoft 365 needs to approve our partner access. We ask for it on day one, because much of the security and backup setup waits on it.
Visit Our Phoenix Office
4720 East Cotton Gin Loop #135, Phoenix, AZ 85040
What Phoenix Clients Say About AIM
A Google review of AIM's Phoenix headquarters, plus recent reviews from AIM clients
"AIM is a real company made up of real people. We've worked with them for over a decade and my appreciation for them has only grown. It's really great to have long-standing relationships with administrators at all levels who understand our needs."
"As usual AIM's technician was knowledgeable, professional, punctual and thorough. He not only procured a new laptop for me but after loading all the items requested he ensured I was able to login and open the pertinent aps and ensured the new laptop was operational with my older printer and allowed for seamless continuity with my computer use. Thank you AIM for being reliable in meeting my needs for many years now!"
"AIM's technician stuck to it until it was solved. He tried multiple solutions until he found the one that worked. He was never at a loss for what to do. He saved us the purchase of new equipment."
Phoenix IT Support FAQs
Is AIM IT Services a local Phoenix IT company?
Yes. AIM IT Services was founded in Phoenix in 1993 and is headquartered here, with a second office in Deer Valley.
How much does managed IT support cost for a Phoenix business?
It depends on your users, devices, and locations. AIM IT Services charges a predictable monthly rate for standard support, and anything outside scope is quoted before it's billed. A short call gets you a real number.
Does AIM IT Services offer on-site IT support in Phoenix?
Yes. AIM IT Services solves most issues remotely, with an average response time of 15 minutes or less, and our Phoenix technicians come on-site when they can't be. If you want regular on-site visits, we include them in your final scope.
Ready for IT support in Phoenix from a team that knows the Valley?
A short call gets you a real number for your business. AIM has supported Phoenix businesses since 1993, and 24/7 monitoring keeps watch on your systems between calls.
24hr Response
Ready to Talk About IT Support for Your Business?
Fill out the form below and our team will get back to you within 24 hours. We'll ask how your business runs, what's working, and what isn't, then recommend the IT support and managed IT services that fit. If you don't need something, we'll tell you.