I'm Not a Robot:
IT Support & IT Services in Scottsdale, AZ
What IT support does AIM provide in Scottsdale?
AIM IT Services' Scottsdale IT support covers managed IT services, help desk support, Microsoft 365, co-managed IT, and cybersecurity for professional services firms and manufacturers. Our 24/7 monitoring system catches 99% of issues before you notice them, and our average response time is 15 minutes or less.
IT Services in Scottsdale for Client-Facing Firms
AIM provides IT support in Scottsdale for professional services firms, financial and legal offices, and manufacturers, from the Airpark to North Scottsdale and Old Town. We're a Valley IT company founded in 1993, and we handle the help desk, security, Microsoft 365, and planning so your team can stay focused on clients.
For most Scottsdale firms, good IT comes down to two things: client work that keeps moving and client information that stays protected.
Managed IT Services & Help Desk
Help desk support, patching, and device management for Scottsdale offices where a slow system means a client left waiting. Our 24/7 monitoring watches servers, laptops, and the network between visits.
Cybersecurity Services
Cybersecurity services in Scottsdale for financial, legal, and professional services firms, covering client records, email, and remote access. Our security toolset includes Huntress managed detection and response for devices and IronScales for email.
Microsoft 365 & Secure File Sharing
Microsoft 365 administration, secure file sharing in Teams and SharePoint, and cloud hosting for advisors, attorneys, and staff who work from the office, from home, or on the road. Hourly backups keep client files recoverable.
Co-managed IT
Many Scottsdale firms have one IT person, or an office manager who handles the tech. Co-managed IT lets them keep the vendor relationships and the decisions while AIM takes the tickets they can't get to, the Microsoft 365 and security administration, and 24/7 monitoring. We write down who owns what, so nobody on either side has to guess.
Network & Remote Access Support
Firewalls and secure remote access for advisors and attorneys who work from home or client sites, plus conference-room and guest Wi-Fi kept apart from the network that holds client files. We monitor it all 24/7 for single offices and multi-location firms.
How AIM Supports Client-Facing Scottsdale Firms
Industry experience and security for client-facing firms
Scottsdale's business base leans toward client-facing work: financial advisors, law firms, real estate and professional services, plus manufacturers around the Scottsdale Airpark. These businesses depend on email, client portals, and line-of-business software staying up. They also need client information kept private. AIM has supported businesses like these since 1993, with 97% client retention and hundreds of clients across the Valley.
Airpark & North Scottsdale
97% Client Retention
Huntress & IronScales Security
Managed or Co-managed IT
What Scottsdale Businesses Look for in a Managed IT Provider
IT that stays out of the way of client work
Quick Help Before Client Meetings
When an advisor can't open a client file before a meeting, the clock matters. We work the problem remotely first, and on-site visits are available when an issue can't be solved remotely.
Technicians Who Know Your Practice
The same technicians learn your practice management software, your client portal, and the way your office runs, so you aren't re-explaining your setup on every call.
Clear Monthly Pricing
Standard support is a predictable monthly rate based on users, devices, and locations. Projects outside that scope are quoted and approved before anything is billed.
Monitoring After Office Hours
Client work doesn't stop at 5 p.m., and neither does our 24/7 monitoring. It watches your systems overnight and on weekends and flags problems as they come up.
Protection from Wire-Transfer Scams
We identify and neutralize 99% of potential threats before they reach your business, with extra attention on the email and wire-transfer scams aimed at financial and legal offices.
Planning for New Advisors and Offices
Plan for new advisors, a second office, or a software change, including custom software when off-the-shelf tools stop fitting how your firm works.
Scottsdale IT Support for Businesses That Can't Afford Downtime
Scottsdale's business base includes financial-services firms, law offices, real estate and professional-services companies, hospitality groups, and manufacturers near the Airpark. For all of them, reliable technology affects client confidence and revenue, so our managed IT services in Scottsdale start with the systems clients see: email, file sharing, and remote access.
Security is where we start with most Scottsdale clients: who can sign in, from where, and what happens when a phishing email gets through. We also help healthcare practices and other organizations that handle patient information keep the IT side of HIPAA in order, working alongside whoever owns their compliance program.
Our IT support in Scottsdale, AZ is delivered remotely first, with on-site visits when an issue needs hands-on work. We also provide IT support in Phoenix, Tempe IT services, IT support in Mesa, and IT support in Deer Valley.
24/7 Network Monitoring
Airpark & North Scottsdale
Hourly Backups
Multi-Location Support
What Our Work Looks Like for Scottsdale Firms
Two recent jobs at one Scottsdale branch, and how we take over from a previous IT provider. We keep client names private.
Case study: a phishing email at a Scottsdale showroom
A designer at a Scottsdale showroom opened what looked like an HR letter and reported it to us right away. The link led to a compromised website, so we treated the account as compromised. We blocked the sign-in, ended every active session, reset the password with her, set up multi-factor authentication again, and blocked that sender across the company's email so the same message couldn't reach anyone else. It was wrapped up that afternoon.
Two months earlier, the same branch asked us to look at slow internet. We tested every computer, and they were getting the speed their plan pays for. The slowdowns were brief blips on the internet provider's side, so we told them that and recommended leaving it alone.
Moving Your Firm from Another Provider
Most Scottsdale firms come to us from another provider or an internal IT person. The handoff is where things get lost, so we treat it carefully.
- Our side, ready early. Ticketing, documentation, monitoring, and security are set up for your firm before the first visit.
- Backups you can count on. Hourly backups are configured, and the first full backup has to finish and check out before we call it done.
- Trust, then verify. We take in the documentation and passwords handed over, test each one ourselves, and record anything no one could answer.
- On-site cutover. We remove the outgoing provider's remote access and security software and put ours on each computer, then reconcile the device count.
- Clean handoff. The old provider's access is closed out, your staff learn how to reach our help desk, and we review Microsoft 365 and email protections against wire-transfer and phishing scams.
What we'll need from you: Your Microsoft 365 Global Admin approves our partner access. If the only admin account belongs to your old provider, tell us early and we'll work through it with you.
Proudly Serving Scottsdale from the Valley
Based at 4720 East Cotton Gin Loop #135, Phoenix, AZ 85040, serving Scottsdale directly
Reviews of AIM's Technicians
What AIM clients say about our technicians' patience and follow-through
"I am impressed with AIM's technician Dom -- highly professional, courteous, calm and prompt. He has wonderful customer service/interpersonal skills and perseveres at resolving technical issues. He is tenacious and exceptional."
"AIM's technician was very professional and knows exactly what to do with my situation. There was confusion as to the newer computer set up but he was patient and worked it all out. Very knowledgeable and supportive. Thank you!"
"Super grateful for AIM's technician jumping in to complete all new employee onboarding. He saved the day and did so effectively, efficiently and kindly. Always a pleasure working with the AIM team."
Scottsdale IT Support: Common Questions
Does AIM IT Services serve businesses in Scottsdale?
Yes. AIM IT Services is a Phoenix-metro IT company founded in 1993, and we support businesses across Scottsdale, including the Airpark and North Scottsdale.
How does AIM IT Services protect Scottsdale businesses from cyberattacks?
AIM IT Services pairs 24/7 monitoring with a security toolset that includes Huntress managed detection and response and IronScales email security. For firms with compliance requirements, we implement and maintain the technical security controls that frameworks like CMMC require, working alongside your compliance consultant or auditor.
Can AIM IT Services work with our existing IT person?
Yes. AIM IT Services' co-managed IT pairs your internal IT staff with our tools, monitoring, and extra technicians.
Ready for more reliable IT support for your Scottsdale business?
Scottsdale clients get 24/7 monitoring and security from a toolset that includes Huntress and IronScales, from a team that has been doing this since 1993.
24hr Response
Ready to Talk About IT Services for Your Firm?
Fill out the form below and our team will get back to you within 24 hours. We'll learn how your firm works with clients, where your security and support gaps are, and whether managed or co-managed IT is the better fit. If you don't need something, we'll tell you.